About Us
Our Contact details:
TeNS Medical Services Ltd
Central House, 37 Gate Lane Boldmere Sutton Coldfield W. Midlands B73 5TS United Kingdom
Phone: +44 (0) 121 355 6555
Fax: +44(0) 121 355 8787
Email: martin [at] tens [dot] co [dot] uk
Company Registration No. 3277408
VAT registration No. 6874 671 78 |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from outside of the UK your credit card company will convert the transaction to your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling Except where stated and with the exeption of Nebulisers, all UK orders are despatched by Royal Mail 1st Class service. Accessories will be charged at £2.00 per order. All other goods will be charged at £3.00 plus vat per order. Only one "carriage" charge will apply. Nebulisers are sent by courier for "next day delivery" at a standard charge of £9.50 plus vat.
Orders outside the UK are sent by "International Registered Post" (or current equivalent). Current actual cost will be applied. If this exceeds the sum of £7.50 we will seek your approval by email before proceeding. |
| Delivery Schedule We attempt to despatch all orders on the day they are received (Monday to Friday). As standard we will use 1st class post. "Next Working Day" delivery is an option you can choose during checkout. Depending upon the weight of the package this option will be sent by Royal Mail or by Courier. As a rule the daily cut off for all order processing is 4 p.m. although we will always do our best to process beyond that time, right up to Royal Mail / Courier collection. |
| Back Orders If your item is not in stock, we will back order for you. |
| Tax Charges For orders made from the UK or the European Union, the UK standard rate of 17.5% VAT is included in the cost. In the event that you have requested vat exemption for a qualifying product but we have not received a valid VAT exemption request, in order to maintain our promised service levels, we will add VAT to your order. This can be refunded retrospectively provided the correct documentation is provided to us within 5 working days. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee Our products are all covered by manufacture warranties which, dependant upon the product, range from 1 to 6 years. |
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 121 355 6555 (International +44 +44 (0) 121 355 6555) or fax us on +44(0) 121 355 8787 or write to us at Central House, 37 Gate Lane Boldmere Sutton Coldfield W. Midlands B73 5TS United Kingdom
You're welcome to visit us too! |
Privacy Policy TeNS Medical Services Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Unless otherwise specified (e.g. certain products may be available on a trial basis) the purchase cost of any goods returned safely and within 5 days of the purchase date will be fully refunded provided they are unused, not damaged and in their original packaging. We cannot refund the cost of postage and we reserve the right to apply a £5.00 service charge to cover our direct costs. Refunds do not apply to hired items as explained in the relevant "conditions of hire".
Please telephone us prior to returning your goods to obtain a RETURNS REFERENCE. This will ensure speedy processing once your goods arrive back.
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Environmental Waste Disposal - Waste Electrical and Electronic Equipment (WEEE)
These regulations, aimed at minimising the environmental impact of electrical and electronic equipment when it reaches the end of it's life, effect us all. Currently over 75% of waste electrical goods end up in landfill where lead and other toxins contained in the electrical goods can cause soil and water contamination.
All electrical and electronic Equipment manufactured after 13th August 2005 displays a "crossed out wheelie bin" symbol either on the packaging or on the product itself. This symbol is designed to remind the householder that the product should (eventually) be disposed of separately from normal household waste.
As a distributor of such equipment we are committed to helping reduce the amount of WEEE that finds its way to land fill sites.
We are therefore offering our customers a free disposal service on a like for like basis when a new product is purchased from us providing the (like for like) WEEE is returned to our premises within 28 days of your purchase.
In order to arrange for this disposal please call us on 0845 0900 800 (local call rate) during normal business hours. Please have details ready of the item you wish to return. We will then send you a freepost address label to enable you to return the item. Please understand that we are unable to accept returned WEEE that has not been pre agreed. |
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